Frequently Asked Questions

Please check the spam or junk folder in your email first. If you still cannot find it, please email [email protected]. (Please do not wait until the last minute to contact us regarding this as we might not see your email in time).

Please check the spam or junk folder in your email first, you should have received an email with a confirmation after booking online. If you still cannot find it, please email [email protected].

We are sorry if you were not able to join us. We would be happy to reschedule depending on availability. Please email us with the following information:

• What day of the week would be best for you?
• What time of day (UK time)?

Alternatively, we can refund your booking and you can book again online if you wish to choose a date and time that works for you and receive instant confirmation, click here.

Please avoid last-minute cancellations if possible. However, we would be happy to reschedule depending on availability. Please email us with the following information:

• What day of the week would be best for you?
• What time of day (UK time)?

Alternatively, we can refund your booking and you can book again online if you wish to choose a date and time that works for you and receive instant confirmation, click here.

Please email us with the details and we can cancel and refund the spaces to free them up for someone else to use.

To add connections, you could try and book the extra connections/people online as a separate booking.
If it shows as ‘FULL’, you can email us with your request and we will endeavour to fulfil these requests where possible. Please remember to allow us plenty of time to respond to your email.

This means all our tours are full. We are regularly adding new dates, so please try again later. We apologise if you have to wait.
You can keep up to date on our Instagram @bibletours, or you can subscribe to our newsletter.

Unless otherwise specified, all tours use UK time. The online booking system and your email confirmation will display the tour time in UK time. It is important that you check what time this is for you in your own time zone before you book. Click here for help.

There are no rules, but we ask everyone to maintain a dignified Christian conduct by dressing in a respectful manner.

There is a small cost per connection in GBP (£), which is similar to Euros and Dollars. You can check the exchange rate by clicking here. Most of our tours cost just £3 per connection.

Ideally we would like to offer the tours completely for free, but as we are providing these tours to many people there are unfortunately many expenses. (Romans 13:1).
We want to be transparent with the costs associated with running our virtual tours, so if you are interested please click here to see the details.

You are welcome to do so. Before the tour you will receive your guide's personal PayPal link. (This is contained in the email with the Zoom login details). You can a make voluntary tip if you choose, however there is no obligation to do this.
Please email us with your guide's name if you did not get the details you need, or if you do not have a PayPal account.

Branch facilities do not organise Bible tours in secular museums, however some of our guides were used by the branch to present tours for international conventions in the British Museum.
Please note our tours are not designed to replace any aspect of regular worship or spiritual instruction. We do not use any images or copyright material found in the publications or on jw.org for obvious reasons.
We conduct these tours in the same way that we did when we were offering in-person tours in the British Museum, alongside other commercial tour groups, in line with any direction from the organisation.

Gods & Idols: Avoid Worthless Worship click here for details.
Make A Good Name click here for details.
Daniel: Faithful in Wicked Babylon click here for details.
'The Truth Will Set You Free' Tour click here for details.
Bible Highlights Tour click here for details.
Kids Bible Tour click here for details.
Africa Creation Safari 1 click here for details.
Africa Creation Safari 2 click here for details.
More themes are coming soon! You can keep up to date on our Instagram @bibletours, or you can subscribe to our newsletter.

Most of our tours are one hour but the exact details are listed on the booking page of each tour. In addition to this, at the end of each tour there is time for questions, comments and association. There is no obligation to stay for this or to take part.

Our tours are interactive and we love spending time with you. For this reason we have limited the number of people who can participate to approximately 30 connections. This way everyone can participate if they wish and there is a wonderful opportunity to converse with each other personally which is not possible in large groups that other tour companies offer.

You can place a special request for a large group (15+ connections) online here.
Most of our foreign language tours can only be booked using the reservation system online, although there is nothing to stop you booking many slots yourself for your entire group.

No. Unfortunately we have no ability for waiting lists currently. However you can follow our Instagram account (@bibletours) or subscribe to our newsletter for the latest news of slot releases, new tours and languages etc.

We are now able to take enquiries for in-person visits. Physical tours are not yet happening on a regular basis, but we will be happy to make arrangements if it is safe to do so. We would need to know your preferred date and time if possible. Email us here to find out more.

We offer many languages and hope to feature more soon. Please click this link to see the list.

A connection is a device logged in to the Zoom meeting. Devices do not need to be in the same place. They could be in different rooms or different continents.

As many as you like, as long as they sit together in the same household. People need to be in the same location on one device. We suggest no more than 5 people as it is very hard to interact, but this is not a strict rule.

NO streaming to extra people via FaceTime/Social Media/YouTube etc.
NO recording or posting any of the content online or on social media. However you can take personal notes for your own use.
These rules are a strict requirement for legal reasons, we hope you can respect that.

Our admin team is very small and therefore we try to reduce to a minimum the number of emails we receive, so if your question is answered here please do not email us.
If you cannot find the answer, please email [email protected]
We will reply as soon as possible but this can take a few days. Thank you for your patience.